Troubleshoot notebooks

No measurements appear in my bucket even though there’s data in it.

Try changing the time range. You might have measurements prior to the time range you selected. For example, if the selected time range is Past 1h and the last write happened 16 hours ago, you’d need to change the time range to Past 24h (or more) to see your data.

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Support and feedback

Thank you for being part of our community! We welcome and encourage your feedback and bug reports for InfluxDB and this documentation. To find support, use the following resources:

InfluxDB Cloud and InfluxDB Enterprise customers can contact InfluxData Support.

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Linux Package Signing Key Rotation

All signed InfluxData Linux packages have been resigned with an updated key. If using Linux, you may need to update your package configuration to continue to download and verify InfluxData software packages.

For more information, see the Linux Package Signing Key Rotation blog post.

InfluxDB Cloud backed by InfluxDB IOx

All InfluxDB Cloud organizations created on or after January 31, 2023 are backed by the new InfluxDB IOx storage engine. Check the right column of your InfluxDB Cloud organization homepage to see which InfluxDB storage engine you’re using.

If powered by IOx, this is the correct documentation.

If powered by TSM, see the TSM-based InfluxDB Cloud documentation.

InfluxDB Cloud backed by InfluxDB TSM

All InfluxDB Cloud organizations created on or after January 31, 2023 are backed by the new InfluxDB IOx storage engine which enables nearly unlimited series cardinality and SQL query support. Check the right column of your InfluxDB Cloud organization homepage to see which InfluxDB storage engine you’re using.

If powered by TSM, this is the correct documentation.

If powered by IOx, see the IOx-based InfluxDB Cloud documentation.

State of the InfluxDB Cloud (IOx) documentation

The new documentation for InfluxDB Cloud backed by InfluxDB IOx is a work in progress. We are adding new information and content almost daily. Thank you for your patience!

If there is specific information you’re looking for, please submit a documentation issue.