Documentation

Cancel your InfluxDB Cloud subscription

To cancel your InfluxDB Cloud subscription, complete the following steps:

  1. Stop reading and writing data.
  2. Export data and other artifacts.
  3. Cancel service.

Stop reading and writing data

To stop being charged for InfluxDB Cloud, pause all writes and queries.

Export data and other artifacts

To export data and artifacts, follow the steps below.

Exported data and artifacts can be used in an InfluxDB OSS instance.

Export tasks

For details, see Export a task.

Export dashboards

For details, see Export a dashboard.

Save Telegraf configurations

  1. Click the Load Data icon in the navigation bar.

  2. Select the Telegraf tab. A list of existing Telegraf configurations appears.

  3. Click the name of a Telegraf configuration.

  4. Click Download Config to save.

Export data

To export all your data, query your data out in time-based batches and store it in to an external system or an InfluxDB OSS instance.

For information about automatically exporting and migrating data from InfluxDB Cloud to InfluxDB OSS, see: Migrate data from InfluxDB Cloud to InfluxDB OSS.

Cancel service

Cancelling your usage-based plan will delete your organization. However, those in multi-user organizations must contact InfluxData Support to delete your organization.

  1. Click the account name in the header of your InfluxDB Cloud user interface (UI) and select Billing.

  2. Do one of the following:

  • If you subscribed to an InfluxDB Cloud Usage-Based Plan through AWS Marketplace, click the AWS link, click Unsubscribe, and then click Yes, cancel subscription.
  • If you subscribed to an InfluxDB Cloud Usage-Based Plan through GCP Marketplace, click the GCP link, click Unsubscribe, and then click Yes, cancel subscription.
  • If you subscribed to an InfluxDB Cloud Usage-Based Plan through InfluxData, click Cancel Service. Select I understand and agree to these conditions, and then click I understand, Cancel Service. Click Confirm and Cancel Service. Your payment method is charged your final balance immediately upon cancellation of service.

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Linux Package Signing Key Rotation

All signed InfluxData Linux packages have been resigned with an updated key. If using Linux, you may need to update your package configuration to continue to download and verify InfluxData software packages.

For more information, see the Linux Package Signing Key Rotation blog post.

InfluxDB Cloud backed by InfluxDB IOx

All InfluxDB Cloud organizations created on or after January 31, 2023 are backed by the new InfluxDB IOx storage engine. Check the right column of your InfluxDB Cloud organization homepage to see which InfluxDB storage engine you’re using.

If powered by IOx, this is the correct documentation.

If powered by TSM, see the TSM-based InfluxDB Cloud documentation.

InfluxDB Cloud backed by InfluxDB TSM

All InfluxDB Cloud organizations created on or after January 31, 2023 are backed by the new InfluxDB IOx storage engine which enables nearly unlimited series cardinality and SQL query support. Check the right column of your InfluxDB Cloud organization homepage to see which InfluxDB storage engine you’re using.

If powered by TSM, this is the correct documentation.

If powered by IOx, see the IOx-based InfluxDB Cloud documentation.

State of the InfluxDB Cloud (IOx) documentation

The new documentation for InfluxDB Cloud backed by InfluxDB IOx is a work in progress. We are adding new information and content almost daily. Thank you for your patience!

If there is specific information you’re looking for, please submit a documentation issue.