---
title: Manage InfluxDB Cloud billing
description: Upgrade to the InfluxDB Cloud Usage-Based Plan and manage your billing information.
url: https://docs.influxdata.com/influxdb/cloud/account-management/billing/
estimated_tokens: 1850
product: InfluxDB Cloud (TSM)
version: cloud
publisher: InfluxData
canonical: https://docs.influxdata.com/influxdb/cloud/account-management/billing/
date: '2025-08-24T21:32:26-05:00'
lastmod: '2025-08-24T21:32:26-05:00'
---

Learn how to upgrade your plan, access billing details, and review and resolve plan limit overages:

* [Upgrade to Usage-Based Plan](#upgrade-to-usage-based-plan)
* [Access billing details](#access-billing-details):
  * [Add or update your payment method](#add-or-update-your-payment-method)
  * [Add or update your contact information](#add-or-update-your-contact-information)
  * [Send notifications when usage exceeds an amount](#send-notifications-when-usage-exceeds-an-amount#send-notifications-when-usage-exceeds-an-amount)
  * [View Usage-based Plan information](#view-usage-based-plan-information)
  * [View Free Plan information](#view-free-plan-information)

* [Review and resolve plan limit overages](#review-and-resolve-plan-limit-overages)
* [Billing cycle](#billing-cycle)
  * [Declined or late payments](#declined-or-late-payments)

## Upgrade to Usage-Based Plan

1. Click **Upgrade Now** in the upper right corner of the InfluxDB Cloud user interface (UI).
2. Set your limits (opt to receive an email when your usage exceeds the amount you enter in the **Limit ($1 minimum)** field). All service updates, security notifications, and other important information are sent to the email address you provide.
3. Enter your payment information and billing address, and then click **Upgrade**. A Ready To Rock confirmation appears; click **Start building your team**. Your plan will be upgraded and InfluxDB Cloud (TSM) opens with a default organization and bucket (both created from your email address).

## Access billing details

1. In the top navigation menu, click the drop-down menu with the same of your
   account.

2. Click  **Billing**.

3. Do one of the following:

   * If you subscribed to an InfluxDB Cloud plan through [**AWS Marketplace**](https://aws.amazon.com/marketplace/pp/B08234JZPS), [**Azure Marketplace**](https://azuremarketplace.microsoft.com/en-us/marketplace/apps/influxdata.influxdb-cloud), or [**GCP Marketplace**](https://console.cloud.google.com/marketplace/details/influxdata-public/cloud2-gcp-marketplace-prod?pli=1), click the **AWS**, **Microsoft**, or **GCP** link to access your billing and subscription information.

   * If you subscribed to an InfluxDB Cloud plan through **InfluxData**, complete the following procedures as needed:

     * [Add or update your payment method](#add-or-update-your-payment-method)
     * [Add or update your contact information](#add-or-update-your-contact-information)
     * [Send notifications when usage exceeds an amount](#send-notifications-when-usage-exceeds-an-amount)

4. View information about:

   * [Usage-Based Plan](#view-usage-based-plan-information)
   * [Free Plan](#view-free-plan-information)
   * [Exceeded rate limits](#review-and-resolve-plan-limit-overages)
   * [Billing cycle](#billing-cycle)
   * [Declined or late payments](#declined-or-late-payments)

### Add or update your payment method

* On the **Billing page**:
  * To update your card, click the **Change Payment** button on the Billing page.
  * In the **Payment Method** section:
    * Enter your cardholder name and number
    * Select your expiration month and year
    * Enter your CVV code and select your card type

### Add or update your contact information

1. On the **Billing page**:
   * To update, click the **Edit Information** button.
   * In the **Contact Information** section, enter your name, company, and address.

2. Click **Save Contact Info**.

### Send notifications when usage exceeds an amount

1. On the **Billing page**, click **Notification Settings**.
2. Select the **Send email notification** toggle, and then enter the email address to notify.
3. Enter the dollar amount to trigger a notification email. By default, an email is triggered when the amount exceeds $10. (Whole dollar amounts only. For example, $10.50 is not a supported amount.)

### View Usage-based Plan information

On the **Billing page**, view your billing information, including:

* Account balance
* Last billing update (updated hourly)
* Past invoices
* Payment method
* Contact information
* Notification settings

### View Free Plan information

On the **Billing page**, view the total limits available for the Free Plan.

## Review and resolve plan limit overages

If you exceed your plan’s [adjustable quotas or limits](/influxdb/cloud/account-management/limits/), you’ll receive a notification in the InfluxDB Cloud user interface (UI) **Usage** page.

If you exceed the series cardinality limit, InfluxDB adds a rate limit event warning on the **Usage** page, and begins to reject write requests with new series. To start processing write requests again, do the following as needed:

* **Series cardinality limits**: If you exceed the series cardinality limit, see how to [resolve high series cardinality](/influxdb/v2/write-data/best-practices/resolve-high-cardinality/).
* **Free plan**: To raise rate limits, [upgrade to a Usage-based Plan](#upgrade-to-usage-based-plan).

#### Write and query limits (HTTP response code)

When a request exceeds your plan’s write requests (Data In) or query requests (Reads) within a five minute window, the InfluxDB API returns the following response:

```
HTTP 429 “Too Many Requests”
Retry-After: xxx (seconds to wait before retrying the request)
```

## Billing cycle

Billing occurs on the first day of the month for the previous month. For example, if you start the Usage-based Plan on September 15, you’re billed on October 1 for your usage from September 15-30.

### Declined or late payments

|          Timeline          |                                                                                 Action                                                                                 |
|----------------------------|------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
|**Initial declined payment**|                        We’ll retry charge every 72 hours. During this period, update your payment method to successfully process your payment.                         |
|     **One week later**     |                     Account disabled except data writes. Update your payment method to successfully process your payment and enable your account.                      |
|    **10-14 days later**    |Account completely disabled. During this period, you must contact [InfluxData Support](https://support.influxdata.com/) to process your payment and enable your account.|
|     **21 days later**      |          Account suspended. Contact [InfluxData Support](https://support.influxdata.com/) to settle your final bill and discuss options for resuming service.          |
| Timeline | Action |
| --- | --- |
| Timeline | Action |
| Initial declined payment | We’ll retry charge every 72 hours. During this period, update your payment method to successfully process your payment. |
| One week later | Account disabled except data writes. Update your payment method to successfully process your payment and enable your account. |
| 10-14 days later | Account completely disabled. During this period, you must contact  InfluxData Support  to process your payment and enable your account. |
| 21 days later | Account suspended. Contact  InfluxData Support  to settle your final bill and discuss options for resuming service. |