Documentation

Troubleshoot systemd errors

When running InfluxDB using systemd (Ubuntu, Debian, CentOS), you might encounter errors in the InfluxDB logs (via journalctl -u influxdb) like:

  • error msg="Unable to open series file"
  • run: open server: open tsdb store: mkdir /var/lib/influxdb/data/_internal/_series/00: permission denied

When InfluxDB is installed with systemd, an influxdb user and group is automatically created. If the user runs an influxd process directly from their login shell, it can generate new series files not accessible by the influxdb user. In this case, when systemd starts the InfluxDB service (via sudo systemctl start influxdb), the InfluxDB process will exit because it cannot access the leftover files owned by the root user.

To resolve this issue, set all files in the InfluxDB directories to be owned by the influxdb user and group. Run the following command:

sudo chown -R influxdb:influxdb /var/lib/influxdb/*

Alternatively, if the data is not important, reset the database by removing all files:

sudo rm -rf /var/lib/influxdb/

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Linux Package Signing Key Rotation

All signed InfluxData Linux packages have been resigned with an updated key. If using Linux, you may need to update your package configuration to continue to download and verify InfluxData software packages.

For more information, see the Linux Package Signing Key Rotation blog post.

State of the InfluxDB Cloud (IOx) documentation

The new documentation for InfluxDB Cloud backed by InfluxDB IOx is a work in progress. We are adding new information and content almost daily. Thank you for your patience!

If there is specific information you’re looking for, please submit a documentation issue.