When you have challenges with the InfluxDB Enterprise product, please contact InfluxData Support using the email we provided at the time of the signup. That will ensure your support tickets are routed directly to our private release support team.
Please include the following in your email:
- the version of InfluxDB Enterprise, e.g. 1.7.x-c1.7.x (and include your value for x)
- the version of Telegraf or Kapacitor, if applicable
- what you expected to happen
- what did happen
- query output, logs, screenshots, and any other helpful diagnostic information
- the results of the
Support and feedback
Thank you for being part of our community! We welcome and encourage your feedback and bug reports for InfluxDB and this documentation. To find support, the following resources are available:
InfluxDB Cloud and InfluxDB Enterprise customers can contact InfluxData Support.