Troubleshooting InfluxDB Enterprise

Frequently asked questions for InfluxDB Enterprise

Known issues [Why do I see entropy when rebalancing shards?] (#why-do-i-see-entropy-when-rebalancing-shards) Log errors Why am I seeing a 503 Service Unavailable error in my meta node logs? Why am I seeing a 409 error in some of my data node logs? Why am I seeing hinted handoff queue not empty errors in my data node logs? Why am I seeing error writing count stats …: partial write errors in my data node logs?

Reporting issues

When you have challenges with the InfluxDB Enterprise product, please contact InfluxData Support using the email we provided at the time of the signup. That will ensure your support tickets are routed directly to our private release support team. Please include the following in your email: the version of InfluxDB Enterprise, e.g. 1.7.10-c1.7.10 the version of Telegraf or Kapacitor, if applicable what you expected to happen what did happen query output, logs, screenshots, and any other helpful diagnostic information the results of the SHOW DIAGNOSTICS and SHOW STATS queries