Documentation

Reporting issues with InfluxDB Enterprise

When you have challenges with the InfluxDB Enterprise product, please contact InfluxData Support using the email we provided at the time of the signup. That will ensure your support tickets are routed directly to our private release support team.

Please include the following in your email:

  • the version of InfluxDB Enterprise, e.g. 1.5.4-c1.5.4
  • the version of Telegraf or Kapacitor, if applicable
  • what you expected to happen
  • what did happen
  • query output, logs, screenshots, and any other helpful diagnostic information
  • the results of the SHOW DIAGNOSTICS and SHOW STATS queries

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Linux Package Signing Key Rotation

All signed InfluxData Linux packages have been resigned with an updated key. If using Linux, you may need to update your package configuration to continue to download and verify InfluxData software packages.

For more information, see the Linux Package Signing Key Rotation blog post.