Documentation

Reporting issues with InfluxDB Enterprise

This page documents an earlier version of InfluxDB Enterprise. InfluxDB Enterprise v1.8 is the latest stable version. View this page in the v1.8 documentation.

When you have challenges with the InfluxDB Enterprise product, please contact support using the email we provided at the time of the signup. That will ensure your support tickets are routed directly to our private release support team.

Please include the following in your email:

  • the version of InfluxDB Enterprise, e.g. 1.3.x-c1.3.x (and include your value for x)
  • the version of Telegraf or Kapacitor, if applicable
  • what you expected to happen
  • what did happen
  • query output, logs, screenshots, and any other helpful diagnostic information
  • the results of the SHOW DIAGNOSTICS and SHOW STATS queries

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InfluxDB OSS 2.0 release candidate

InfluxDB OSS v2.0.rc includes breaking changes that require a manual upgrade from all alpha and beta versions. For information, see:

Upgrade to InfluxDB OSS v2.0.rc